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Extras

From when can the birth alarm be used?

The birth alert of the HORSE PROTECTOR can be used immediately after the installation and configuration of the system. No additional sensors or special preparations are required. The AI-powered system continuously analyzes the mare’s behavior and starts monitoring right away. It is recommended to activate the alert a few weeks before the estimated due date to ensure monitoring during the critical phase of pregnancy. This allows early detection of important behavioral changes.

What variants (LTE, WLAN, PoE) are available?

The HORSE PROTECTOR is available in three technical variants: LTE (mobile), WLAN/LAN, and PoE (Power over Ethernet). The choice depends on the individual requirements and the available infrastructure in the stable.

Do I need a technician for the installation?

The installation of the HORSE PROTECTOR is designed to be carried out by the users themselves. The package includes all necessary components, such as a specialized camera, mounting brackets, power supply, and a detailed installation manual.

Can I configure the system myself?

Yes, the system is user-friendly and can be easily set up and configured using the included app. The manual guides you step by step through the process.

Account & Login

Where can I buy or subscribe to the HORSE PROTECTOR?

The HORSE PROTECTOR can be purchased or subscribed to directly through the ACARiS website. There, you can customize the product and choose between purchase or subscription models. Alternatively, you can consult with sales partners for advice.

Can I configure the system myself?

Yes, the system is user-friendly and can be easily set up and configured using the included app. The manual guides you step by step through the process.

Orders & Shipping

When can the Smartbox be purchased?

The Smartbox will be available soon.

Feel free to contact us to stay updated on the current status and to be added to the waiting list!

Where can I buy or subscribe to the HORSE PROTECTOR?

The HORSE PROTECTOR can be purchased or subscribed to directly through the ACARiS website. There, you can customize the product and choose between purchase or subscription models. Alternatively, you can consult with sales partners for advice.

Returns & Warranty

What are the requirements for the Smartbox?

The Smartbox requires a stable internet connection to work with your camera and system. It is compatible with standard IP cameras and operates via LAN. It is important that the camera provides the necessary resolution and quality for integration with the AI monitoring technology.

Customerservice & Support

Do I need a technician for the installation?

The installation of the HORSE PROTECTOR is designed to be carried out by the users themselves. The package includes all necessary components, such as a specialized camera, mounting brackets, power supply, and a detailed installation manual.

Who should I contact in case of technical issues?

In case of technical issues, you can contact ACARiS support directly. You can reach us through the messaging system in the app, by email at support@acaris.net, or by phone at +49 173 4783940.

Available: Mon-Fri from 09:00 AM – 05:00 PM

Technical Requirements

From when can the birth alarm be used?

The birth alert of the HORSE PROTECTOR can be used immediately after the installation and configuration of the system. No additional sensors or special preparations are required. The AI-powered system continuously analyzes the mare’s behavior and starts monitoring right away. It is recommended to activate the alert a few weeks before the estimated due date to ensure monitoring during the critical phase of pregnancy. This allows early detection of important behavioral changes.

Do I need a technician for the installation?

The installation of the HORSE PROTECTOR is designed to be carried out by the users themselves. The package includes all necessary components, such as a specialized camera, mounting brackets, power supply, and a detailed installation manual.

Can I configure the system myself?

Yes, the system is user-friendly and can be easily set up and configured using the included app. The manual guides you step by step through the process.

Is my camera compatible with the Smartbox?

The Smartbox is compatible with all standard IP cameras. If your camera meets the basic requirements, such as sufficient resolution and a network connection, it should work seamlessly with the Smartbox. It is recommended to confirm compatibility with the support team.

What are the requirements for the Smartbox?

The Smartbox requires a stable internet connection to work with your camera and system. It is compatible with standard IP cameras and operates via LAN. It is important that the camera provides the necessary resolution and quality for integration with the AI monitoring technology.

How do I install the HORSE PROTECTOR in my stable?

The installation of the HORSE PROTECTOR system is straightforward and can be done in a few simple steps:

  1. Positioning the camera: Choose the optimal spot in the horse stall to ensure the camera has a full view. Attach the camera using the included mounting brackets.
  2. Connecting the power supply: Connect the camera to the power grid.
  3. Network connection:
    • For the WLAN/LAN variant, connect the camera to your existing network.
    • For the LTE variant, connect the router and insert a SIM card with at least 8 GB of data.
  4. App setup: Download the HORSE PROTECTOR app and follow the instructions for registration and system setup.
  5. Test and fine-tuning: Check the camera position and connection in the app. Ensure that all features, such as alarms and live streaming, are correctly configured.

With the provided installation manual and intuitive app, you can get the system up and running quickly.

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Here you will find answers to most questions about ACARiS.

Natalie Bellgardt
Operations Manager

Your contact person

Natalie Bellgardt is available to assist you with any questions, issues, or feedback. Feel free to call us during our support hours, Monday to Friday from 9:00 AM to 5:00 PM, or send us an email.